Help Center
Frequently Asked Questions
General Information
Does FEPOWERSPORTS Offer Pick-Ups
At this time, we do not offer pick-up services. We have found that this option slows down our efficiency. Therefore, we utilize LTL freight shipping companies to deliver our vehicles to 99% of residential addresses in the country. Liftgate and appointment scheduling are included with shipping.
Why should i go with you guys if a different company offered a product to me cheaper?
When considering your options, it’s essential to recognize the value beyond the price tag. While another company may offer a cheaper price, choosing FEPOWERSPORTS means more than just a transaction; it’s an investment in the Powersport Family. Our slightly higher prices reflect our commitment to prioritizing your needs and ensuring you’re always taken care of. As the highest-rated online dealer in the country, evident from our glowing reviews, we prioritize customer service and satisfaction above all else.
With us, you’re not just purchasing a product; you’re joining a community dedicated to your ongoing support and satisfaction. Our commitment extends beyond the sale with industry-leading tech support and additional distinguishing features designed to enhance your experience.
What's FEPOWERSPORTS background as a company
As a Europe-based company, our dedication lies in fostering a love for the outdoors and translating that passion into exceptional experiences for our consumers through our products. At FEPOWERSPORTS, we boast various specialized departments aimed at guaranteeing an optimal pre-purchase and post-purchase journey for our customers. Unlike many companies owned by manufacturers situated in China, we prioritize Europe understanding and effective communication with our customers, ensuring a seamless and fulfilling experience every step of the way.
When is FEPOWEERSPORTS open?
Our phone lines and online chat support are open Monday-Friday from 9am to 5pm . Our phone lines do close on the weekends but our website remains open 24/7.
Have any questions during business hours? Please call us.
If you have questions after hours, you can e-mail the following list of e-mails:
- For support, warranty, parts and technical support related questions, e-mail: support@fepowersports.com
- For making a purchase, product questions, and any other inquiries related to making a purchase, e-mail: fepowersports@gmail.com“
- For questions regarding shipping, tracking, and general fulfillment process, e-mail: support@fepowersports.com
- For questions regarding title requests and vehicle registration, e-mail: fepowersports@gmail.com“
Do your price match
We appreciate your interest in FEPOWERSPORTS and understand the significance of competitive pricing to our valued customers. While we don’t currently offer a price-match guarantee, we are committed to providing the best value for our products and services. Our team continuously evaluates our pricing to ensure that we remain competitive in the market and deliver exceptional value to our customers. If pricing is the primary concern hindering your purchase, we would welcome the chance to explore options to accommodate your needs. Please feel free to contact us to discuss this further. Your satisfaction is our priority, and we look forward to assisting you in any way we can.
Is FEPOWERSPORT a reliable company
Yes, FEPOWERSPORT is a reputable and reliable company. We have a proven track record of providing high-quality products, exceptional customer service, and reliable support to our valued customers. Our commitment to customer satisfaction, combined with our dedication to delivering top-notch powersports solutions, makes us a trusted choice among enthusiasts. Additionally, our positive reviews and testimonials attest to our reliability and integrity as a company.
You can view feedback from our satisfied customers by clicking on the following link: https://fepowersports.com/reviews/
Product FAQ
Where are these products manufactured?
Our vehicles originate from Chinese manufacturers but are distributed nationwide throughout Europe. Among the brands we offer, excellence in Chinese engineering and reliability is paramount. While lower-quality brands may emerge and fade away every few years, the brands we carry have established themselves over 20+ years, continually enhancing their trustworthiness and quality year after year. At FEPOWERSPORT, we invest significant time and research in cultivating unique relationships with these leading brands to ensure they meet our exacting standards, thereby delivering the finest experience to our customers.
Notably, one of our longstanding partners, Coolster, has recognized our dedication by designating us as their preferred online dealer. What does this mean for you as a customer? In essence, it translates to enhanced benefits such as priority access to parts, superior tech support, expedited order fulfillment, and other privileges that most dealerships do not enjoy.
Are your powersports dependable/reliable?
Yes, our powersports products offer reliable performance and excellent value for money. While they may be considered “off-brand,” their affordability does not compromise their quality. With proper maintenance, including regular oil changes, starting the engine during cold seasons, replacing damaged parts, and conducting routine inspections, these products will last for years. We understand the importance of longevity and reliability, and we strive to provide durable and dependable powersports solutions to our customers.
I have an issue with my vehicle, can i get a refund or a new one?
Once a product has been opened and assembled, it cannot be returned for a full refund under any circumstances, as it is considered “Used” at that point. However, rest assured that our dedicated warranty team is readily available to assist you in identifying any issues with parts and arranging for new parts to be sent to you promptly.
For more information on our refund and return policy, please refer to the details outlined in the provided link. Your satisfaction is important to us, and we strive to ensure that any concerns or issues with your purchase are addressed efficiently and effectively.
You can access our refund and return policy by clicking on the following link: https://fepowersports.com/refund-policy-2/
What does the waranty and extended waranty cover?
The standard manufacturer warranty included with your purchase extends for 90 days from the day you receive your product. If you opted for an extended warranty, you simply add the length of time you extended your warranty for to the standard 90-day period.
Our warranty covers NON-WEARABLE PARTS and manufacturer defects. In the event of a defect, proof may be required from the manufacturer, along with the VIN number of the product you purchased, for us to file a claim. We are committed to advocating for our customers and take pride in negotiating to secure parts coverage at no cost, including free shipping.
For further warranty details, please refer to the following link: https://fepowersports.com/terms-conditions-2/
Shipping And Order Processing
How does shipping work and how long does it takes?
We partner with top-tier LTL freight carriers to ensure prompt and damage-free delivery of your order. Setting us apart from other dealerships, we include liftgate service, relieving you of any heavy lifting as the shipping company handles the entirety of the process. Additionally, the shipping company will coordinate a delivery appointment tailored to your schedule, ensuring convenience every step of the way.
Opting for the semi-assembled option ensures your order is safeguarded within robust crates, guaranteeing the safety of your vehicle during transit. Alternatively, selecting the fully assembled ready-to-ride option (our recommended choice) entails our skilled and seasoned technicians conducting a thorough 30-point inspection and test on each vehicle. Subsequently, the vehicle is securely strapped to a heavy-duty pallet, emphasizing our meticulous attention to detail and commitment to ensuring the safe delivery of your order.
Standard shipping typically takes 9-11 business days, while express shipping shortens the timeframe to 3-5 business days. Please allow an additional 1-3 business days for order processing. For fully assembled orders, kindly anticipate up to a week for processing.
Why is my tracking number not working on the LTL website?
Tracking numbers may take 2-3 business days to become active or start updating as our warehouse facilities coordinate shipping or the shipping company updates their system. For customers who have selected the ‘Fully Assembled Ready-to-Ride’ package, tracking numbers may take up to a week to become operational. Should you have any questions or concerns regarding tracking, please do not hesitate to reach out to us.
Why have not received a tracking number yet?
After placing an order, please allow a few days for order processing and the provision of tracking information. If you have not received a tracking number within this timeframe, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you with any inquiries or concerns you may have regarding your order.
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