Refund policy

Returns/Refunds/Cancellations

If you want to return a vehicle or part, it must still be in the original crate/box in new condition, completely unopened, and be returned within 14 days of delivery. You will be liable for return shipping cost (original shipping cost to you is non-refundable) and a 10% of item(s) price for a restocking fee.

You can cancel your order and receive a full refund minus 1% cancellation fee within 48 hours of placing your order or up until your order has shipped (whichever is greater). Once the item(s) have shipped, a 10% restocking fee will apply to all cancellations in addition to all freight charges incurred. You must Email us in order to cancel your order. If we missed your Email and/or you attempted to call us outside of business hours and your order got shipped out, you will be responsible for all freight charges. You can also email us at support@fepowersports.com to cancel your order, however, if we do not get to your email requesting to cancel your order and your order is shipped you will be held liable for all freight charges and return fees. We strongly recommend to contact us via WhatsApp in order to effectively cancel your order prior to it getting shipped out. 

If you have received the wrong vehicle or part and/or the wrong vehicle color, you MUST notify us within 7 days of receiving your order. If you do not notify us within 7 days of this matter, we will not be able to send a replacement or accept it back for return.

Orders placed on layaway will only be able to cancel the layaway agreement within 3 business days of placing the order. After 3 business days all payments toward layaway are non-refundable. We reserve and hold the unit until the final layaway payment has been made.

For any returned vehicles, a refund will be processed once the item(s) has been received into our warehouse or we confirm the item has not yet shipped at all. Please allow up to 5 business days to receive your refund.